Returns & Refund Policy

Last updated: October 16, 2026

30-Day Money-Back Guarantee

We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below and applicable consumer protection laws.

To be eligible for a return, items should be unworn or unused and returned in their original condition, with tags and original packaging where applicable.

How to Start a Return

To request a return, contact us at hello@purrfectkittypaw.com within 30 days of receiving your order.

Please contact us before sending any item back. Our support team will provide instructions for the return process.

Return shipping costs are the customer's responsibility for change-of-mind returns, unless otherwise stated or required by applicable law.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at hello@purrfectkittypaw.com with your order details and photos showing the issue.

Once the issue is verified, we will provide a free replacement at no additional cost to you, including shipping for the replacement.

You will not be charged for the replacement product or its shipping. Please contact us before returning any damaged or incorrect item so we can advise you on the next steps.

Exceptions and Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law. Any applicable exclusions will be communicated on the product listing or at the time of purchase.

Nothing in this policy limits your statutory rights regarding defective, damaged, incorrectly supplied, or misdescribed products.

Exchanges

For exchange requests, please contact us at hello@purrfectkittypaw.com before returning your item. Exchanges are subject to product availability and applicable consumer rights.

European Union Returns and Cancellations

EU consumers purchasing goods online may have a statutory right to cancel within 14 days of receiving their goods, subject to applicable exceptions.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

Refunds, including applicable standard delivery costs, will be handled in accordance with applicable law. Our 30-day money-back guarantee is additional to any statutory rights you may have.

United Kingdom Returns and Cancellations

UK consumers purchasing goods online may have a statutory right to cancel within 14 days of receiving their goods, subject to applicable exceptions.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

Refunds and applicable delivery costs will be handled in accordance with UK consumer law. Our 30-day money-back guarantee does not replace or restrict your statutory rights.

Refunds

Once we receive and inspect a returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method unless otherwise agreed or required by law. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within a reasonable period after approval, please contact us at hello@purrfectkittypaw.com.

Contact Us

For returns, refunds, exchanges, or damaged or incorrect product claims, contact us at:

Email: hello@purrfectkittypaw.com

We are committed to providing a fair and straightforward shopping experience.